Personal data means any information relating to an identifiable natural person, including their name, date of birth, postal address, phone number, e-mail address and IP address. Anonymous data means information that cannot be used to identify an individual.
Responsible authority and data protection officer.
Responsible authority and data protection officer
Address: Bechtle-Comsoft GmbH, Bechtle Platz 1, 74172 Neckarsulm, Germany
Contact details: firstname.lastname@example.org, +49 7132 981 - 0
Data protection officer contact details: email@example.com
Your rights as a data subject.
As a subject of the data we collect and process, you are entitled to exercise certain rights in accordance with Art. 15–22 EU GDPR. These include:
- Right of access (Art. 15 EU GDPR)
- Right to erasure (Art. 17 EU GDPR) Right to rectification (Art. 16 EU GDPR)
- Right to data portability (Art. 20 EU GDPR)
- Right to restriction of processing (Art. 18 EU GDPR)
- Right to object (Art. 21 EU GDPR)
To exercise these rights, please contact: firstname.lastname@example.org. You may also contact us via this e-mail address if you have any questions about data processing in our company. You also have the right to appeal to a data protection supervisory authority.
Right to object
Your right to object to us processing your data is subject to the following:
If we process your personal data for the purpose of direct marketing, you have the right to object to such processing at any time without giving a reason. The same applies to customer profiling in relation to direct marketing.
If you object to your personal data being processed for the purpose of direct marketing, we will cease to do so. You may submit your objection free of charge and without any formal requirements to: email@example.com.
If we process your data in line with our legitimate interests, you may object to such processing at any time for reasons relating to your particular situation; this also applies to customer profiling in relation to our legitimate interests.
In this case, we shall no longer process such personal data unless we can demonstrate compelling legitimate grounds for the continued processing of your data which override the interests, rights and freedoms of the data subject, or if this is required to establish, exercise or defend our legal claims.
Purposes and legal bases for data processing.
When we process your personal data, we observe all provisions of the EU GDPR and all other applicable data protection regulations. Legal bases for data processing arise in particular from Art. 6 EU GDPR.
We use your data to initiate business opportunities, fulfil our contractual and legal obligations, perform our contractual relationship, offer products and services, and strengthen our relationship with you as our customer. This may also include analyses for marketing purposes, customer satisfaction surveys and direct marketing.
Your consent is also deemed a legal basis for us to process your data for the specified purposes subject to your right to object. Should we obtain your consent in order to process special categories of personal data, we will make an express note of such an intent in obtaining your consent.
We will not process special categories of personal data according to Art. 9 Para. 1 EU GDPR unless we are required to do so by law and there is no reason to assume that your legitimate interest in the exclusion of the processing prevails.
Weitergabe an Dritte.
We will only pass on your data to third parties where this is permitted by applicable legislation or after obtaining your consent, or if we are required to do so by law (transfer to external bodies such as supervisory or law enforcement authorities).
Data recipients / categories of recipients
Within our company, we ensure that your data is only accessible to persons who need them to fulfil their contractual and legal obligations.
Other Bechtle subsidiaries may become involved in processing other requests. For example, a request for on-site support at your location may be processed by the appropriate Bechtle company in your area.
In many cases, we rely on third-party services. All third-party service providers have signed the relevant agreements to ensure data protection.
Data transfer to third countries
We do not transfer data to a third country, i.e. a country outside the European Union or the European Economic Area, unless we are required to do so by law, or you have given us your consent to do so, or this is necessary for the performance of a requested service.
This is currently the case when you use our chat function,for which we use technology by a provider outside the EEA who can access your personal data through this service. In this case, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.
We will store your data only for as long as it is needed for the intended purposes. Please note that statutory retention periods may require that data continue to be stored for extended periods of time. This applies in particular to retention periods stipulated in commercial or tax legislation (e.g. German Commercial Code, Fiscal Code, etc.). If there are no further obligations for us to retain your data, the data will be routinely deleted once its purpose has been achieved.
In addition, we may retain data if you have given us permission to do so or if legal disputes arise and we use it as evidence within statutory limitation periods of up to thirty years; the regular limitation period is three years.
Secure data transmission.
We have taken appropriate technical and organisational measures in order to protect data from accidental or deliberate manipulation, loss, corruption or unauthorised access. To this end, we work with security experts to continuously review our level of security and make adjustments to adopt the latest security standards.
Any and all data transferred to and from our website is encrypted. Our website uses the HTTPS communication protocol along with current encryption technology.
In addition, any information submitted through contact or application forms on our website is also encrypted and cannot be decrypted again by a third party. It is also possible to use alternative communication channels (e.g. by post).
Obligation to provide data.
Various personal data are necessary in order to establish, perform and terminate a contract and fulfil related contractual and legal obligations. The same applies to the use of our website and the various functions it provides.
You can find these summarised above. In certain cases, we are required by applicable legislation to collect and/or disclose personal information. Please note that we are unable to process your enquiries or fulfil our underlying obligations without obtaining the required data.
Data categories, sources and origins.
The specific data we process is dependent on the purpose for which it is used. We require different data e.g. when you place an online order, submit a contact form, apply for a job, or register a complaint.
In certain situations, we may process specific types of information, which we will indicate in an appropriate place, e.g. next to a contact form or an upload form for application documents.
When you visit our website, we collect and process the following data:
When you visit our website, we collect the following data through your internet browser:
- the browser type and language;
- the IP address of the computer used to access the site;
- the server requests (e.g. page views) including time stamps; and
- the referral URL (i.e. the address of the previous website that you visited, if you came to our site by following a hyperlink from there).
Your browser type and language, IP address and server requests are required in order to properly display the webpage you are viewing. In addition, this data may be used to safeguard secure operations of our website (e.g. to fend off hacking attempts). The IP address and browser language are also used to suggest appropriate language settings for our website. The referral URL is anonymised and used to for statistics. For reasons of technical security and in particular to block attacks on our web server, this type of data are also stored for a certain period of time in accordance with Art. 6 Paragraph 1(f) EU GDPR.
When you communicate through our website, we collect and process the following data:
Our website offers you different ways to contact us, e.g. to order a catalogue or to get information on certain products. You can use the online chat function, request a call back or send a message.
The provided contact forms are used to collect the required details for communication (e.g. your name, phone number or e-mail address) as well as receive your message. The collected data are used for customer relations management (contact history) and for responding to/fulfilling your request.
When you place an order, we process the following data:
Our online shop, which is embedded into this website, enables business customers to order IT products.
To process your orders, we require your contact details, invoice/delivery address and payment information (e.g. credit card information).
We reserve the right to perform a credit check when we receive an order. We provide detailed information on this during the checkout process. Credit checks are carried out pursuant to Art. 6 Para. 1(f) EU GDPR within the scope of our legitimate interest in our customer’s ability to pay.
When you apply for a job online, we collect and process the following data:
- master data (e.g. your name incl. pre or post-nominals, date of birth);
- contact details (your postal address, phone number, e-mail address);
- qualifications and certificates (e.g. your C.V., references);
- depending on the position you apply for, we may also require information regarding your language and IT-related skills, driving licence, work or residence permits.
In addition, we collect and process various other (optional) data such as your earliest start date, regional mobility, desired number of hours and duration of employment, previous employment at Bechtle, information on your social commitments or information on how you became aware of the position. You may also choose to provide information regarding your personal accounts on social networks that may be relevant for your application.
We have implemented security measures to ensure that your data remain safe and confidential at all times. All application documents submitted via the Career Portal are encrypted. We always use state-of-the-art technology to keep your data safe.
Your data provided in the context of the application process are stored subject to applicable law and purged no later than six months after the application process has concluded. We will retain your data beyond this point only if we are entitled to or have an obligation to do so, e.g. if you have given your express consent for us to retain your data for an extended and specified period of time, or to exercise our rights under applicable law.
When you subscribe to a newsletter, we collect and process the following data:
- your title;
- your first and last names;
- your e-mail address.
- Please be aware that we conduct anonymous link tracking for statistical purposes.
Contact form / e-mail contact
Our website provides a contact for, which you may use to communicate with us. If you send us a message through the contact form, we will process the information you provide to contact you and respond to your questions and requests (Art. 6 Para. 1 S 1 (a, b) EU GDPR).
If you contact us by e-mail, we will process the personal data provided solely for the purpose of processing your enquiry.
If you request a call back, we collect your name and telephone number. When requesting a call back, you may also choose to submit a message using the same form.
You can also contact us via live chat. When using the chat feature, we collect and process your first and last names as well as your e-mail address. The chat history is saved on our own servers for 30 days for reasons of follow-up and is then deleted.
All data required to complete the form is subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely necessary for processing and responding to your enquiry.
For reasons of technical security and in particular to block attempts to attack our web server, we will also process your IP address.
Advertising purposes – Existing customers (Art. 6 Para. 1(f) EU GDPR).
Bechtle would like to maintain a relationship to its customers and send information and offers on products and services. We therefore use your data to email you relevant information and offers as well as customer satisfaction surveys.
If you would prefer us not to do so, you can object at any time to the use of your personal data for direct marketing purposes. This right also applies to profiling as long as it is connected with direct advertising. As soon as we receive your objection, your data will no longer be processed for this purpose.
An objection is free of charge and can be made without giving a reason or the need for filling in a form by calling +49 7132 981 – 0, by e-mail to firstname.lastname@example.org or by post to Bechtle Platz 1, 74172 Neckarsulm, Germany.
Cookies (Art. 6 Para. 1(f) EU GDPR / Art. 6 Para. 1(a) EU EU GDPR for consent).
Webtrekk uses session cookies, which are deleted when the browser session is closed. The same applies to last-click cookies. In addition, Webtrekk uses evercookies, which are deleted after a defined number of clicks, and expire after a maximum of 6 months. We do not combine usage data with any other information about the pseudonym’s user. Usage data are deleted once it is no longer necessary for analytical purposes, or upon user request.
At no time can this data be traced back to a particular individual. Data collected in this way is used to create anonymous user profiles that form the basis for web statistics.
With your consent, we also use other cookies These cookies help us to see how users use our website, enabling us to design the website content according to the visitor’s needs. In addition, cookies enable us to measure the effectiveness of a particular advert and to place it according, for example, to the user’s thematic interests. The legal basis for this is your consent (Art. 6 Para. 1 S. 1(a) EU GDPR).
Most of the cookies we use are session cookies, which are automatically deleted after your visit. Permanent cookies are automatically deleted from your computer when their validity period (usually six months) is reached or you delete them yourself before this period expires.
Most web browsers automatically accept cookies as default. If you don’t want this information to be sent, you can change your browser settings at any time. However, you will still be able to take full advantage of the offers in our online shop (the only exception to this is the configurators).
We use Google Analytics, a tracking tool provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. This tool enables us to analyse how you use our website,
by collecting the following information:
- IP address
- Usage data
- Click path
- App activity
- Browser information
- Device information
- Pages visited
- Referrer URL
- Flash version
- Location information
- Purchasing activity
- Widget interactions
- Date and time of visit
We use Google Analytics to understand how our website is being used in order to continuously optimise our online offering and improve your experience,
We delete or anonymise data collected with Google Analytics as soon as they are no longer required for our purposes This is the case after 26 months.
The Google Analytics service can transfer collected data to another country, including to third countries outside of the European Union or the European Economic Area, which may not offer a suitable level of data protection. Should your data be transferred to a server located in the USA, there is a risk that they will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.
Google Tag Manager.
This website uses Google Tag Manager provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. This service enables website tags to be managed via a graphical user interface. The Tag Manager tool itself (which implements the tags) is a cookie-free domain This means that generally speaking, no cookies are used and no personal data are collected. Google Tag Manager triggers other tags that, in turn, may collect data. Google Tag Manager does not access this data. If you have disabled domains or cookies, this also applies to all tracking tags that are implemented with Google Tag Manager.
For more information, please visit http://www.google.com/tagmanager/use-policy.html.
Using AppDynamics, we are able to analyse your behaviour on our site in order to optimise it and present you with relevant content.
The following data are collected:
- Geo-localisation (when using mobile devices)
- IP address
- Web browser information (type, version, length of sitting, data and time)
- Title of the website visited
- Referrer URL
- The respective website’s attachment URLs
- The time spent visiting a particular URL
- Parameters and load data
- Interactions with the user interface
- Unique device identifiers
- Downloading errors
- Page answer times
- Time zone
- Device operating system
- Internet service provider
When using AppDynamics, we use globally-unique identifiers (GUID) to create a user profile. This helps, for example, to analyse if certain users or user groups regularly experience crashes or other issues and enables us to resolve them. The purpose for using AppDynamics is, therefore, the continuous improvement and development of our website.
The data collected are stored in an Amazon Web Services (AWS) cloud, from where data can, in principle, be transferred to different locations around the world.
Within the scope of this service, data may be transferred outside of the European Union / European Economic Area to a third country, which does not offer a suitable level of data protection. Should your data be transferred to a server located in the USA, there is a risk that they will be processed by US authorities for purposes of monitoring and surveillance. In this case, you may not be entitled to legal recourse. We do, however, take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to ensure the level of protection guaranteed by the GDPR in the third country.
We erase / anonymise data collected via AppDynamics after a period one year.
Further information about how AppDynamics handles your personal data can be found here: https://www.appdynamics.com/privacy
AppDynamics holds an SOC (Service Organization Control) 2 certificate, which can be viewed at https://www.appdynamics.com/security.
A list of service providers used by AppDynamics for purposes of provisioning and maintenance can be viewed here: https://www.appdynamics.com/privacy/subprocessors
YouTube content is embedded by inserting an HTML link provided by YouTube into the website code, which will generate an iFrame on the website that enables playback of a video stored on a YouTube server.
Advanced privacy mode is enabled for YouTube-generated iFrames on our website. According to YouTube, related cookie activity and data collection is only triggered when a user plays a video, i.e. YouTube does not collect data if a user merely visits a website with embedded content.
Links to other providers.
Our website contains links to websites of other companies, and these links are clearly recognisable as such. We have no control over the content of these websites and cannot, therefore, be held responsible for them. The respective provider or operator is always responsible for the content on the page.
We review websites for possible violations and obvious infringements at the time we place the a link on our website. We did not identify any unlawful content on these websites when the link was added to our website. However, we cannot be reasonably expected to continuously review the content of external websites unless we become aware of a potential violation. Should we become aware of any illegal content on an external website, we will promptly remove any links to that site.
Social media links.
You’ll find links to social media services from Facebook, LinkedIn and Xing on our website. Links to websites of these providers are clearly identified by their respective company logos. These links will open the profile of Bechtle Comsoft GmbH on the respective social media platforms. When you click on a social media link, you establish a connection to the provider’s servers. Information transmitted to the provider include the fact that you have visited our website, as well as other data, including:
- The URL of the website on which you have clicked on the link;
- The date and time of your visit to the website, or at which you have clicked on the link;
- Your browser and operating system;
- Your IP address.
If you are logged in to the social media service when you click on the link, the provider may be able to determine your user name and possibly even your real name from the data transferred and link this information to your personal user account. To prevent this from happening, please make sure you are logged out of your account.
The social media providers’ servers are located in the USA and other countries outside of the European Union. For this reason, data can also be processed by the social media provider in countries outside of the European Union. Please be aware that business in these countries are not subject to the same strict levels of data protection as those who are member states of the European Union.
Please also be aware that we have no influence on the scope, type and purpose of data processing carried out by these social media providers. Further information about the use of your data by the social media platforms whose content is embedded on our website can be found in the Privacy Policies of the respective social media provider.
Bechtle-Comsoft GmbH has a presence on several social media channels to communicate with and inform registered customers, interested parties and users about our offers.
Please be aware that using these platforms and their functions is at your own risk. This is especially the case when using interactive functions such as commenting, sharing and rating.
We also wish to inform you that your data may be processed outside of the European Union if you do so.
Your data may also be processed for market research and marketing purposes. For instance, service providers may create a user profile based on your activity and interests. These may be used to show you personalised ads both on the platforms themselves and on other websites, typically with the help of cookies stored on your computer. Data collected from other sources than your current end device may also be used to inform user profiles, in particular when you are logged in to any social media accounts that you may have.
We do not collect or process any additional data pertaining to your use of our social media channels.
The processing of users’ personal data is based on our legitimate interest in effectively informing and communicating with users in accordance with Art. 6 Para. 1(f) EU GDPR. If a provider asks for your consent to data processing (e.g. by ticking a box or by clicking “confirm”), then processing is lawful in accordance with Art. 6 Para. 1(A) and Art. 7 EU GDPR.
If you are a member of a social network and do not wish the provider to collect data on you through our pages on that network and merge it with your account there, you must:
- sign-out of the network before visiting our page;
- delete cookies stored on your device; and
- re-start your browser.
Please be aware that, once you log in again, the provider will also be able again to identify you personally.
For more information on how your data is being processed and how you can opt out, please refer to the privacy policies of the respective providers listed below.
If you would like to request information or exercise your rights as a user, the most effective way to do so is by contacting the providers directly as only they can access your user data and therefore take appropriate action and provide information. If you do need further assistance, you can of course contact us.
Opt-out: https://www.facebook.com/settings?tab=ads and http://www.youronlinechoices.com,
If you would like to publish images, texts, plans, videos, music etc. on our website, please be aware that this may constitute a resignation of all rights to use that content, which could ultimately have legal consequences for you if you are not the copyright holder yourself.